Job: CUSTOMER SERVICE OFFICER
Job Details
Job Type :
Company : Total Nigeria Plc
Contract : permanent position
Branch : Refining Marketing
Job Location : Nigeria - Lagos
Interviews will
take place in : Head Office, Lagos.
Starting date : As soon as possible
Salary : According to profile and experience
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Job description :
Keep Company’s records of transactions with its numerous customers property/promptly and ensure completeness, reliability and accuracy.
Provide Customer Service in a professional and excellent manner to promote retention of Company’s customers for continued business
Attend to all Customers’ enquiries, complaints, requests and queries in a prompt and professionally efficient manner
Contribute to the development of an encyclopedia of accepted solutions to problems frequently presented by customers at the Service Centre.
Serve as a vehicle to obtain customer feedback for the use of the larger Company
Participate in providing technical back up concerning customer accounting to the sales force.
Job Required skills :
Education : BSC / HND in any discipline
Job Experience :
Minimum of 2 years work experience
Job Skills :
Must possess good communication and interpersonal skills
Must be attentive to details
Must have good analytical skill
Must possess good organizational skill
Must be a good team player
Must be a person of high integrity
Must be proficient in the use of computer (Template Light, Excel and Word)
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