MTN Nigeria Hot Vacancies

Job Vacancy 1: Market Analyst Needed at MTN Nigeria Communications Limited
Job Description:
Job Department: Enterprise Solutions

Job Description

Provide professional inputs and advice to the ES Market Research and Analysis Manager in developing a propositions and ES marketing plan
Management of market research and analysis to support ES decision making in meeting targets for profitability and revenues, as agreed with the Manager ES Market Research and Analysis Manager
Commission enterprise solutions market research with the MTN Nigeria Marketing Department, specifying research requirements
Analyze and segment the Nigerian enterprise solutions market and develop analyses to support decision making about where ES products and services should be positioned in terms of quality and price.
Apply standard marketing tools such as Boston Matrix, Ansoff analysis and gap analysis to identify opportunities for positioning MTN enterprise solutions products and services in the Nigerian market to maximize profitable sale/revenues and to identify opportunities for new products and services
Full integration of quality management processes within the Market Research and Analysis Group and their effective deployment on a day-to-day basis
Use relevant metrics and measures to routinely monitor progress against targets and take appropriate managerial action to ensure targets are met or exceeded
Provide performance data to support management decision-making
Ensure full compliance with telecommunications license provisions, sector regulations and competition laws.
Maintain effective working relationships with internal and external suppliers

Job Condition: Standard MTN working condition

Reporting to: Market Insight Manager

Required Skills for job

-Technical Abilities

Management of ES market research & analysis
Supplier management
Conducting research, drawing conclusion and reporting
Highly numerate and commercial
-Competencies

Market research and analysis and writing effective reports.
Market segmentation.
Contribute to the Enterprise Solutions marketing strategy, providing relevant inputs.
Ability to specify and manage a market research project.
Ability to work in a virtual team, motivating others to achieve targets.
Analytical thinker who can plan/execute action to exploit business opportunities.
Ability to present compelling business cases for investment in enterprise market research.
Utmost professional integrity

Job Qualification: Any relevant degree

Deadline: 13th January 2009

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Job Vacancy 2: Customer Intelligence Analyst at MTN Nigeria Communications Limited

Job Description:

Provide professional inputs and advice to the ES Market Research and Analysis Manager in developing a propositions and ES marketing plan
Management of the end-to-end customer intelligence survey process to support decision making in meeting ES targets for profitability and revenues, as agreed with the ES Market Research and Analysis Manager
Specify research requirement for independent customer satisfaction surveys, to be commissioned through MTN Marketing, of Enterprise Solutions customers
Analyse customer satisfaction survey results, identifying trends, problems and issues with Enterprise Solutions service delivery
Work with the relevant account managers, ES Operations team and MTN Customer Relations Group to define service issues and develop recovery plans
Full integration of quality management processes within the Customer Intelligence function and their effective deployment on a day-to-day basis
Use relevant metrics and measures to routinely monitor progress against targets and take appropriate managerial action to ensure targets are met or exceeded
Provide performance data to support management decision-making
Ensure full compliance with telecommunications license provisions, sector regulations and competition laws
Maintain effective working relationships with internal and external suppliers

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Job Vacancy 3: Senior Revenue Assurance Analyst at MTN Nigeria Communications Limited

Job Description:

Identify “risks” operational and financial impacts relating to the network and the billing system and any related systems and facilitate the implementation of required controls to correct identified risks
Lead the review of all revenue-related IT and network systems, following up with the implementation of recommendations
Implement and manage revenue assurance controls for business including error handling, switch to billing audits etc
Work with appropriate teams to monitor trend and analyze monthly revenue reporting, bill cycle trend
Initiate and facilitate revenue assurance projects within MTN Nigeria
Develop KPIs for measuring Revenue Assurance performance and demonstrating ROI in the short term as it relates to technology and operations
Perform any revenue assurance related requests made by management

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