Zain Vacancies

Job 1 CT1955 - Officer: Network Analysis Core


Job Company/Operator: Zain Nigeria Job Family: Technical & Network
Job Department: Technical Section: Performance Analysis

Goal of the Job:

To analyse core network performance reports and make recommendations for improvement, working closely with the Core Planning team
Key Functional Areas under responsibility
Core Network Analysis

Job Role Description:

End to end core (including IP) network quality and assessment and recommendations for improvement, working closely with the core and transport planning team
Analysis of utilization reports for the core nodes and recommendations for upgrades/downgrades as appropriate
New feature testing and coordination of new software downloads on core and
Statistical integrity
Network health report Analysis

Job Requirement for Suitable Candidates:

Qualification

Bachelor of Engineering Degree in Electrical/Electronic Telecommunication or related fields, 2nd class honours

Experience

N/A, though Core/GSM experience will be a definite advantage
Attributes

Self motivated and ability to work independently
Strong analytical and problem solving skills


Note: you will be required to attach the following:

1. Resume/CV
CLICK HERE TO APPLY

Job 2: CT1956 - Manager: IT Architecture and Planning


Job company/Operator: Zain Nigeria Job Family: Technical & Network
Job Department: IT Section: IT Department

Goal of the job:

To analyze, Plan, Design, Architect and document enterprise IT-Telecom Solutions/Infrastructure Integration

Job Role Description:

Ensure that the Infrastructure Integration Architecture is developed to Standards required for business effectiveness and agility.
Ensure all IT-Telecom Integration Infrastructure are documented and updated at all times.
Ensure all IT Infrastructure Integration is agile, dynamic and fit for future Business requirements.
Ensure Compliance to set Architecture standards.
Develop Roadmap for the implementation of defined and approved architecture
Develop an Enterprise Architecture of the organization systems, data, business, process, technology and skills – a blueprint that serve as a basic for managing future changes/business agility requirements.
Provide an holistic view of the enterprise capabilities, weakness and opportunity
Affording optimal use and re-use of IT Investment/minimizing duplication
Security and dependability, data integrity, consistency
Providing standards, guidelines and processes to control the enterprise technology development and management.
Effective Budgeting and Approval Board Process
Planning for Upgrading and expansion
Effective Reporting Process with 100% accuracy
To provide effective leadership and keep team motivated
To ensure that all personnel reporting to you are at all times issued with KPA/KPOs and performance targets for approved period

Job Requirement for Suitable Candidates:

Job Qualification

A Bachelors degree in Computer Sciences.
Possession of one or more globally recognized certifications in related Information Technology fields will be a distinct advantage.
Certification in Enterprise Architecture practice desirable.
Certification in Project Management.

Job Experience

7 years Post NYSC relevant technical experience.
Over 5 years experience in a Telecom/GSM sector and Information Technology
Overall Understanding of Enterprise Architecture Principles
Good understanding of GSM and related Telecommunication standards and infrastructure.
Expert Understanding of Application Integration Infrastructures
In-depth knowledge of Service Oriented Architecture concepts/paradigm, application and benefits
Systems Engineering/Development of multi-tier applications with extensive scripting and data-based applications
Multi skilled technical expertise across databases, operating systems, storage and applications is required. Overall Understanding of project management.

Job Attributes:

Team player, Customer Centric
Strategic and Innovative
Analytical, highly detailed
Outstanding communication and presentation skills
Trustworthy
Self Motivated with High Inner Drive

Note: you will be required to attach the following:

1. Resume/CV
CLICK HERE TO APPLY

Job 3 CT1957 - HOD: Quality Assurance


Job company/Operator: Zain Nigeria Job Family: Technical & Network
Job Department: IT Section: IT Help Desk

Goal of the job:

To

Ensure the delivery of Information Technology as a well managed Service to internal and external customers of the IT Directorate.
Define and implement Service and Quality Management strategies, policies, procedures and standards in accordance with best practices in the industry.

Job Role Description:

Timely preparation of IT Directorate reports on Budgets, Projects, and Operations, within defined SLA’s.
Delivery of IT based Services within defined SLA’s
Periodic review of Business Continuity readiness and Customer Satisfaction Indices.
Management of exceptional and approved expenditure within limits for the division.
Attainment of industry standard service quality certifications e.g ISO 9xxx, in Service Management, Business Continuity and IT Security.
Development of Service Management and Quality Management skills and awareness within the Enterprise, in accordance with defined targets and milestones.
Contribution to the attainment of 99.9% minimum service availability for all IT based Services.

Job Requirement for Suitable Candidates:

Job Qualification

A Bachelors degree in Information Technology, Business Information Management, Engineering or related Discipline.
A Post graduate degree in Management or an Information Management discipline is of advantage.
Certification in related IT Service and Quality Management e.g ITIL/Six Sigma/ISO/ Quality Audit
Experience

Minimum of 10 years relevant experience, of which at least 5 years will have been at Senior Management
At least 3 years experience with Service Management and or Quality Management of IT Services.
Project Management experience of at least 2 years would be an advantage.

Attributes:

Customer Centric/ruly Caring/people person
Strategic
High Logical Reasoning
A Proven Leader
Outstanding communication and presentation skills
Integrity,
A Motivator
High ethical and professional standards
Significant attention to details

Note: you will be required to attach the following:

1. Resume/CV
CLICK HERE TO APPLY


Job 4 CT1939 - HOD Customer Experience Management


Operator: Zain Nigeria Job Family: Marketing
Department: Customer Service Section: Customer Rentention

Goal of the job:

To develop the CRM and CEM framework, strategies, policies and procedures for the smooth functioning of customer experience activities in the organization

Job Main Duties and responsibilities:

Develop CRM management model, Monitor CRM tools and their applications.
Lead the development of customer centric models and trend tracking focusing on marketing responses, product propensities and customer lifetime value.
Oversee customer experience mapping per segment per touch-point per product and service
Oversee emotion curve plotting activities.
Present measurements, including P&L and breakeven analysis for CRM/CEM campaigns, cost to serve, ROI metrics and revenue tracking
Set Service Level Agreements and Operating Level Agreements with support departments – internal and external
Mapping processes across the Directorate, and documentation of processes and agreements (should act as Custodian)
Develop quality motoring model and methodologies across all touch points.
Provide mentoring and coaching for direct reports
Monitor and appraise direct reports

Job Competencies:

Generic Competencies

Integrity
Respect
Business understanding
Interpersonal skills
Customer orientation
Policy development and implementation
People development/ management
Strategic focus
Decision making
Functional Competencies

Customer Relationship Management strategy and methodologies
Customer Experience Management strategy and methodologies
CRM systems and applications
Cost Benefit analysis methodologies
Customer behavior and motivation
Quality management
Business Process management and design
Telecommunication

Job Qualifications:

A first degree in a social science field or a numerate discipline
An MBA or other post graduate degrees will be an added advantage
8+ years with University Degree; at least 2-5 years leadership experience. Core CEM implementation experience.
CRM Professional or CRM body affiliated with either Rutgers University for CRM Research, National CRM association or Customer Think.com or any other internationally recognized CRM body. CEM certification

Note: you will be required to attach the following:

1. Resume/CV
CLICK HERE TO APPLY

Are Qualified for any of these CLICK HERE to Apply

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