Jobs for Technical Support Engineer (Telecom) at INIKS

INIKS is a company of highly skilled professionals serving the specific needs of telecom companies all over the world.

We are looking for an experienced Nigerian Technical Support Engineer, Telecom Signaling (good / fluent English spoken) for one of our clients.

Our client is an International US Telecom company specialized in signaling equipement. You will work for our client and will be based in Lagos.
In this role, you will be in contact with different key Nigerian telecom operators.


Experience: 3-5 years of telecom signaling products experience.

Skills Required:

Requires excellent problem solving and strong analytical skills.
Advanced knowledge of telecom signaling software languages and the use of debug tools.
Good oral and written communications skills.
Ability to function under pressure in critical situations.

Education: BSc in Electrical Engineering / Computer Science. An MSc will be of advantage

Responsibility:

Able to assume some aspects of the product line including:
interfacing with system vendors
interfacing with customer representatives at all levels
interfacing with INIKS customer’s management at all levels, updating them with specific technical information regarding customer issues.
Assumes control over emergency situations and direct the customer toward a workable solution.
Maintains knowledge of escalation procedures and utilize as required.
Maintains a professional presence.

Competencies Required:

Organizational

Ability to apply competent knowledge to resolve issues.
Ability to receive and act on direction and leadership.
Capable of working under pressure within established guidelines.
Ability to effectively follow company guidelines and procedures (CSR, RMA etc.)
Demonstrate understanding of Local Exchange Carrier and Inter-Exchange Carrier operations and the Telephony industry in general.
People:

Ability to effectively interface with outside organizations and customers.
Ability to interface with colleagues, peers, or other internal contacts on general problems associated with specific issues.
Technical:

Demonstrate general use of many principles, theories, concepts, and techniques in the following areas:
- SS7 Protocol
- SS7 Wireless technology
- PCS Wireless technology
- SS7 Network interoperability and network provisioning
- Related Industry Standards and Specifications (ITU, Bellcore, etc.)
- Various Telecommunication Protocols (async, Ethernet, IMT, DS0A, DSCS, DS1, SIP, etc.)
- STP knowledge
- Telecommunications operations and maintenance
- Operating Systems (Windows, UNIX, Linux, etc.)
- Database knowledge (Oracle, MySQL, etc.)
- VoIP knowledge
- IMS knowledge

How to Apply

If you meet all the requirements mentioned above, then please send your detailed CV to william.buhl@iniks.com