Adexen Nigeria Vacancies for Customer Information Center Supervisor

Adexen is recruiting for one of its client – Customer Information Center Supervisors. Our Client is a large International Industrial Group that is selling Technical products & devices in Nigeria.

They are looking for a dynamic and self-motivated individual to fill the position of an Customer Information Center Supervisor.

JOB DESCRIPTION:

The candidate will have to manage and operate CIC (customer information centers) counsellors.

RESPONSIBILITIES:

Conduct NPS (net promoter score) surveys time to time and prepare reports for management
VOC care: collect VOC of customers/Dealers and customers and report to manager.
Manage and forward customers claims to ASC’s and follow up until claim closes
The candidate should be able to maintain system reports and analyze.
The candidate will also have to provide training to CIC counsellors and allot jobs to counsellors and follow up until get final reports.
Reply to customers’ e mail on GCSC/GSFS.

QUALIFICATION:

Young graduates.
2-3 years of experience as a supervisor.
The candidate should have good knowledge of MSoffice (specially.xls)
Knowledge of Net promoter Score (NPS) survey.
The candidate should have analytical skills to analyze and prepare reports for management.
Excellent communication skills with internal and external customers.
Soft spoken and a good listener.

Please send us your salary expectations & your english resume in Word format at the following address: ADEXEN-650022@talentprofiler.com

Click here to apply online.