Adexen Nigeria Recruits Customer Information Center Counselors

Adexen is recruiting for one of its client – Customer Information Center Counselors. Our Client is a large International Industrial Group that is selling Technical products & devices in Nigeria.

They are looking for a dynamic and self-motivated individual to fill the position of an Customer Information Center Counselors.

JOB DESCRIPTION:

The candidate will have to provide customer satisfaction through support in creating and achieving business targets and achieve organizational goal and performance.

RESPONSIBILITIES:

The candidate should be able to manage customer claims and ASC claims.
Conduct NPS (net promoter score) surveys time to time and prepare reports for management
VOC care: collect VOC of customers/Dealers and customers and report to manager.
Manage and forward customers claims to ASC’s and follow up until claim closes.
The candidate should be able to maintain system reports and analyze.
The candidate will also have to provide training to CIC counsellors and allot jobs to counsellors and follow up until get final reports.
Reply to customers’ e mail on GCSC/GSFS.

QUALIFICATION:

Young graduates with good communication skills.
2 years of experience.
Candidates should be proficient in the use of the computer, specially MSoffice (specially.xls)
Knowledge of Net promoter Score (NPS) survey.
The candidate should have analytical skills to analyze and prepare reports for management.
Excellent communication skills with internal and external customers.
Soft spoken and a good listener.

Please send us your salary expectations & your english resume in Word format at the following address: ADEXEN-650022@talentprofiler.com

Click here to apply online.