Heli Towers Nigeria Jobs: NOC Operator (HTN-JD-002)

Heli Towers Nigeria provides wireless operators with FULLY-MANAGED tower sites on a leased basis, we deliver the highest levels of QOS and the vast coverage that our customers need to grow ROBUST and EFFICIENT networks.

Heli Towers Nigeria has vacancy for NOC Operator (HTN-JD-002)

Position Summary
Job Division : Customer Service
Job Location : Head Office
Job Grade/Level : Associate/Entry
Leadership VP, Customer Service
Reports : No

This position is required to provide day to day site monitoring through the tower operating centre monitoring system and maintain contact with on site personnel.


Essential Job Functions

* Provide day-to-day systems monitoring (e.g., documentation of alarms, fault, generator running hours, diesel level and site status etc.)

* Monitoring of event, alarms and all activities on site via telemetry and vsys program and calling of site.
* Daily documentation of alarm and all site proceedings
* Track, escalate, follow-up and close faults on site through dockets
* Open fault management, day to day follow up of open fault docket and resolution time
* Daily preparation and distribution of regional reports as requested by the NOC Supervisor.
* Liaise with the NOC Operations Assistant on Generator servicing and diesel delivery on delegated sites.
* Ensure all reports are completed accurately and according to designated timelines.
* Collations of Alarms per site and preparation of monthly alarms per sites
* Carryout any other job responsibilities assigned by the NOC Supervisor.


Education/Certifications

Education: Knowledge, Skills & Abilities

1. A good first degree or HND
2. Exhibits a high level of initiative, objectivity, integrity & commitment
3. Have exceptional IT knowledge/skills to generate, review, run and interpret reports.
4. Good interpersonal & communication skills.
5. Ability to manage and resolve crises
6. Good team spirit and human relation management.
7. Result oriented in line with corporate objective

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