Protea Hospitality Corporation has always believed that in order to achieve the levels of service excellence that we strive for, we need to hire people that are well suited for our industry and then equip them with the skills and knowledge needed to deliver quality service consistently.
In terms of this commitment towards developing the competencies of Protea people, the "Protea Hotels Institute for Professional Development (PHIPD) - Achieving Excellence Through Quality Training" was launched in January 2001.