Job title: Training and Procedure Manager
Job Role
Reporting To Director of Customer Services
Role Purpose Managing a quality team of specialists, champion the
training of airport personnel globally, and procedures
they follow in order that stations throughout the
network achieve required standards of performance.
This is to satisfy all regulatory bodies (legislative), as well
as service delivery (operational) to the customer.
Key Accountabilities
Training and
Procedures
• Utilizing feedback from stations, manage and control
an effective training programme. Advise and support
stations through effective procedural updates and
course evaluation.
• Take responsibility for the effective implementation
of operational processes and procedures throughout
the network whilst adhering to NCAA, IATA (…) and
Company requirements.
• Ensure operational teams are provided with relevant
information in order to respond to the customer
demands.
People • Motivate the team to achieve the training strategy
and vision.
• Ensure effective and efficient use of resources to
satisfy training objectives within agreed budget
levels.
Audit • Review network adherence to policies and
procedures, and benchmark against operating
procedures, bearing in mind local influences when
reviewing.
• Recommend training requirements based on station
audits.
Communication • Ensure effective communication of bulletins in
relation to procedural changes across the network.
• Control information flow in a constructive and
directive manner.
Qualifications • University Masters degree.
Experience • IT Literate
• At least 5 years experience in a Management role
within the airline industry.
• Previous experience in Training and Procedures
Department.
Personal Attributes • Willingness to travel.
• Methodical in approach with strong presentation
skills.
• Strong team leader who actively leads from the
front.
• Great attention to detail.
• Strong team leader who actively leads from the
front.
Closing date for all applicants is Thursday, 12th June, 2008
Only short listed applicants will be contacted
To apply position, simply send an email with your CV attached, to the following email address: careers@virginnigeria.com (if necessary you can copy and paste this address into your email). You should use the job title as the subject of your email.
Job Role
Reporting To Director of Customer Services
Role Purpose Managing a quality team of specialists, champion the
training of airport personnel globally, and procedures
they follow in order that stations throughout the
network achieve required standards of performance.
This is to satisfy all regulatory bodies (legislative), as well
as service delivery (operational) to the customer.
Key Accountabilities
Training and
Procedures
• Utilizing feedback from stations, manage and control
an effective training programme. Advise and support
stations through effective procedural updates and
course evaluation.
• Take responsibility for the effective implementation
of operational processes and procedures throughout
the network whilst adhering to NCAA, IATA (…) and
Company requirements.
• Ensure operational teams are provided with relevant
information in order to respond to the customer
demands.
People • Motivate the team to achieve the training strategy
and vision.
• Ensure effective and efficient use of resources to
satisfy training objectives within agreed budget
levels.
Audit • Review network adherence to policies and
procedures, and benchmark against operating
procedures, bearing in mind local influences when
reviewing.
• Recommend training requirements based on station
audits.
Communication • Ensure effective communication of bulletins in
relation to procedural changes across the network.
• Control information flow in a constructive and
directive manner.
Qualifications • University Masters degree.
Experience • IT Literate
• At least 5 years experience in a Management role
within the airline industry.
• Previous experience in Training and Procedures
Department.
Personal Attributes • Willingness to travel.
• Methodical in approach with strong presentation
skills.
• Strong team leader who actively leads from the
front.
• Great attention to detail.
• Strong team leader who actively leads from the
front.
Closing date for all applicants is Thursday, 12th June, 2008
Only short listed applicants will be contacted
To apply position, simply send an email with your CV attached, to the following email address: careers@virginnigeria.com (if necessary you can copy and paste this address into your email). You should use the job title as the subject of your email.
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